Data Privacy Policy
Protecting your privacy is important to Timber Grove Panel
Information We Collect
When you reach out to us for corporate floral arrangements or gift services, we gather information you provide willingly. This covers your name, company name, email, phone, delivery locations, and any specific preferences for your floral needs. We also collect payment details when placing orders, though these are handled securely by our payment partners.
For corporate clients, we may obtain extra business data such as company registration, preferred delivery timelines, and budget constraints. This enables us to tailor our service to fit your business requirements.
Our site automatically collects technical details when you browse, including your IP address, browser type, device information, and navigation path. We use this to optimize site performance and understand how clients discover our services.
How We Use Your Information
We primarily use your data to process flower orders and provide outstanding customer service. This involves handling orders, coordinating deliveries, crafting custom arrangements based on your specifications, and communicating about your service needs.
We also utilize information to enhance our services and website experience. This helps us identify the most valuable corporate floral offerings for our clients and better assist the business community in United Kingdom.
Information Sharing and Disclosure
Timber Grove Panel respects your privacy and does not sell your personal information to outsiders. We share data only as needed to deliver our services or when required by law.
We may disclose essential information to trusted service partners who assist in running our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually bound to safeguard your data and use it solely for the services they perform for us.
We may reveal information when required by law, a court order, or government request. We may also share to protect our rights, property, or safety, or the safety of customers and staff.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and apply suitable technical and organizational safeguards to guard it. This includes safe data storage, encrypted communications, and restricted access to personal information inside our organization.
Secure Storage
Your personal data is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to safeguard information as it travels between your browser and our services.
Limited Access
Access to customer data is limited to personnel who are authorized and require it to deliver services.
Although we employ robust security measures, no online transmission method is entirely risk-free. We continually update our security practices to defend against emerging threats.
Your Privacy Rights
You have important rights concerning your personal data. Depending on applicable laws, you may be entitled to access, amend, delete, or limit how your information is used.
To exercise these rights, reach out using the contact details at the end of this policy. We will respond within a reasonable period as mandated by law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention times vary by data type and the purpose for which it was collected.
Typical Retention Periods:
- Customer contact and order information: about four years after the last service contact
- Payment transaction records: around seven years for tax and accounting purposes
- Website analytics data: around two years for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or there is a two-year period of inactivity
Cookies and Website Tracking
Our site utilizes cookies and similar technologies to enhance your browsing experience and to gain insights into how visitors interact with our site. Cookies help us remember your preferences and assess site performance.
You can manage cookie settings through your browser preferences. However, turning off certain cookies may affect how the site functions. For comprehensive information about our cookie practices, please review our Cookie Policy.
Third-Party Links
Our site may include links to external sites or services. This privacy policy covers only Timber Grove Panel and our website. We are not responsible for the privacy practices of third-party sites.
We encourage you to review the privacy policies of any third-party websites you visit through links on our site.
Policy Updates
We might revise this privacy policy from time to time to reflect changes in our practices, offerings, or legal obligations. When substantial changes occur, we will refresh the "Last Updated" date at the top of this policy.
We invite you to check this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please reach out to us.
Contact Us About Privacy
Timber Grove Panel Privacy Team
Rose Terrace, London
London, United Kingdom SW1A 1AA
Email: [email protected]
Phone: +44 20 7946 0958
For privacy-related inquiries, please put "Privacy Request" in the subject line and provide as much detail as possible about your request. We strive to respond to all privacy requests within seven business days.